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We are focused on ensuring the highest level of quality, service and support for the products and solutions we deliver to you.
We provide a 24 month warranty for our products to protect you against any potential issues and defects in material or manufacture that might occur during this period.
Filing a warranty claim is simple:
Check your device
Make sure your product is being used correctly before filing a claim and sending it to us.
Check the product to ensure that:
Create a ticket or contact our Technical Support
There are two ways to raise a warranty claim:
By creating a warranty ticket you get a better overview of your inquiry and can follow the review of your ticket step by step. You will also be informed in your account whether your device is still under warranty.
Provide extensive information
Please provide as much information related to the product issue as you can. It will help us to know:
The more information we get, the better we can understand the issue, and provide feedback faster.
We'll walk you through the rest
We’ll get back to you as soon as possible, potentially asking you for more details. Our typical response time is less than 24 hours.
We’ll instruct you on how to ship your device to us for assessment.
Afterwards, we’ll keep you updated on the progress of device assessment and potential subsequent repair or replacement.